RETURN & REFUND POLICY

We want you to love your Set The Feast items, and we hope you will be delighted with your purchase.

RETURNS

We offer returns or exchanges on most of our items within 30 days of receiving your order, provided they are in original, unworn, unwashed and resalable condition with all original tags attached.

  • For health, safety, and hygiene reasons, we cannot accept returns on certain items. These include: face coverings, lingerie, swimwear, bodysuits, earrings, beauty products, personalized items (including monogrammed goods), final sale items, furniture, wallpaper, and fabric. Please note this list is not exhaustive, and we recommend checking the individual product description before placing your order.
  • All returned items must be sent back to us in their original packaging.
  • You are responsible for the cost of returning the goods to us unless the return is due to our error or a faulty/damaged item. We recommend using a tracked or recorded delivery service for your return, as we cannot be held responsible for parcels lost in transit.
  • Non-returnable items and made-to-order products are not eligible for return unless they arrive damaged or faulty.
  • Please ensure returns are sent to the correct warehouse (UK or US) based on your original order location. Returns sent to the wrong destination may face significant delays.

PROCESSING YOUR RETURN

Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days from the day we receive your return for the refund to be processed and reflected in your account.

  • We will notify you via email once we have received and processed your returned item.
  • Please note that original shipping charges are non-refundable.
  • Important: For your protection, we inspect all returns. Any item not meeting our return policy conditions (e.g., worn, washed, damaged, or missing tags) will not be eligible for a refund and may be sent back to you at your expense.

FAULTY OR DAMAGED ITEMS

Our products are carefully checked before dispatch. If you receive a damaged or faulty item, please contact our team immediately. We will arrange a replacement, exchange, or refund and provide instructions for returning the item at our cost.

EUROPEAN UNION CUSTOMERS

EU customers have the right to a 14-day “cooling-off period” (withdrawal period), starting from the day you receive the goods. During this period, you may return an item by notifying us of your decision to cancel, without needing to provide a reason. You must then send the goods back to us within 14 days of notifying us. The cost of returning the goods is your responsibility. Please note this right does not apply to the non-returnable items listed above.

INTERNATIONAL RETURNS & DUTIES

  • International Customers (outside UK/US/EU): You are responsible for any applicable customs duties and taxes for returned items. We cannot refund these charges. We advise declaring the returned goods as “Returned Merchandise” to potentially minimize these fees.
  • For all returns, the refund will be for the value of the goods only. Original shipping costs and any import duties or taxes you paid are non-refundable, except where required by law.

EXCHANGES

We currently offer exchanges for store credit. If you wish to exchange an item, please start a return for the original item and place a new order for the desired item. Please be aware that exchanges are subject to product availability.

If you have any questions regarding our policy, please get in touch before initiating a return.

This policy was last updated: 06/12/2023.