Frequently Asked Questions (FAQ)

Welcome to the Set The Feast FAQ. Here, you’ll find answers to the most common questions about our products, ordering process, and policies. We aim to make your shopping experience as seamless and delightful as our collections. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to our customer support team.

1. What is Set The Feast?
Set The Feast is a purveyor of distinctive home decor, tableware, and gifts designed to bring beauty and a sense of occasion to everyday life. Our collections focus on unique craftsmanship, elegant patterns, and pieces that tell a story. From our signature lamps and exquisite dinnerware to charming soft furnishings, each item is curated to help you create memorable moments and a beautifully layered home.

2. Where do you ship from, and what are my shipping options?
To provide faster delivery and a better customer experience, we operate from multiple warehouses:

• For orders to the United States: Most items are shipped directly from our US-based warehouse.
• For orders to the United Kingdom and the European Union: These are fulfilled from our original UK warehouse.
• For International orders (Rest of the World): These are typically dispatched from our UK facility.
  Shipping costs and estimated delivery times are calculated at checkout based on your location and the items in your cart. We offer a range of services, from standard shipping to expedited options.

3. Are taxes and duties included in the price?
We strive for a transparent checkout experience:

• USA, UK, and EU: All applicable taxes are included in the price you see at checkout. For US customers, there are no additional duty fees on orders shipped from our US warehouse.
• International Orders (outside UK/US/EU): The price at checkout includes all duties, taxes, and customs fees. You will not face any unexpected charges upon delivery—what you pay at checkout is the final total.

4. What is your return policy?
We want you to be completely happy with your Set The Feast purchase. Most items can be returned or exchanged within 30 days of delivery, provided they are in original, unworn, unwashed, and resalable condition with all tags attached. For full details, including items that cannot be returned (such as personalized goods, earrings, and final sale items), please visit our dedicated Return & Refund Policy page.

5. My item arrived damaged or is faulty. What should I do?
We meticulously inspect all orders before dispatch, but unfortunately, accidents can happen in transit. If you receive a damaged or faulty item, please contact our customer support team immediately. We will gladly arrange a replacement, exchange, or refund and guide you through the simple return process for the item at our expense.

6. How can I track my order?
Once your order is dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow a few hours for the tracking information to activate with the carrier.

7. Do you offer gift wrapping or include gift receipts?
Yes, we believe presentation is key. We offer elegant gift wrapping on most items for a small additional fee, which can be selected at checkout. All orders automatically include a discreet packing slip for our records only; no prices are printed, making every package perfect for gifting. If you require a formal gift receipt, please leave a note in the “Order instructions” box at checkout or contact us after placing your order.

8. How do I care for my Set The Feast products?
Care instructions vary by product. Specific cleaning and care guidelines can always be found on the product description page. As a general rule:

• Fine Bone China & Ceramics: Hand washing is recommended to preserve delicate patterns and gilt details.
• Linens & Textiles: We advise gentle machine washing or dry cleaning as specified.
• Furniture & Decor: Please avoid direct sunlight and use a soft, dry cloth for dusting.

9. What is the “Waitlist” or “Pre-Order” function?
Due to the unique nature of our products, some popular items may sell out. You can join a waitlist for these items by entering your email address on the product page. If the item is restocked or a pre-order for a new batch opens, you will be notified first via email to secure your piece.

10. Are your products ethically made?
At Set The Feast, we are committed to responsible sourcing and craftsmanship. We partner with skilled artisans and manufacturers who share our values of quality and ethical production. Many of our collections are made in small batches or to order, focusing on longevity and timeless design over fast trends.

11. How can I stay updated on new collections and offers?
The best way to stay in the know is by subscribing to our newsletter. You’ll receive early access to sales, exclusive previews of new collections, styling tips, and stories behind our products. You can sign up at the bottom of our homepage. Don’t forget to follow us on our social media channels for daily inspiration and community.

12. I entered a giveaway. How will I know if I’ve won?
Winners for our giveaways and promotions are selected at random and will be notified directly via the email address provided during entry. Please ensure you check your inbox (and spam folder) around the announcement date specified in the giveaway terms.

We hope this FAQ has been helpful. Thank you for choosing Set The Feast to help you set a beautiful table and create a home filled with meaning and style.